Dear valued customer,

The time has come for each and every one of us to take a stand, work together and do our part to curb the spread of this global pandemic. As part of President Cyril Ramaphosa’s directive, Suzuki Auto South Africa head office and all Suzuki dealerships will be closed during the  lockdown period.

In order to best serve you, our loyal Suzuki customer, we have equipped our Customer Care teams to respond to queries and concerns remotely, via the customercare@suzukiauto.co.za e-mail address, our Customer Care page on the suzukiauto.co.za website and through interactions on our Suzuki SA Facebook page.

All online communication platforms will be operational for sales, service and general enquiries. These will be attended to and advised upon in line with the lockdown restrictions.

We wish you all the best during these unprecedented times and would like to encourage you to interact with us on our social media platforms.

Take Care,  Stay Home & Stay Safe,

Yukio Sato
Managing Director – Suzuki Auto South Africa

LOCKDOWN FAQs 🔒

David Anders, Suzuki South Africa Service Manager, answers some Suzuki driver FAQs for the lockdown.

1. I missed my service because of the lockdown. How will this affect my  warranty? 
   When things are running “normally”, Suzuki grants a 21-day grace period for missed services. Because of the lockdown, service plans will be extended by 21 days with a one-month leniency to accommodate for this. Contact your dealer to make your booking before the lockdown. All warranties will remain intact as if you had serviced within the 21-day period.
   
2. What do I do if my car breaks down over the lockdown? 
   You can phone Suzuki Roadside Assistance or the AA to tow the car to your house. Dealers won’t be operating during lockdown, but at the end of the lockdown, your car will be moved to your dealer for repair.
   
   
3. What else should I know for the lockdown? 
   The President has asked for as little movement as possible which means you probably won’t be driving too much. To care for your car during lockdown, start your vehicle at least three times per week to keep the battery charged, ensure there are no leaks from your vehicle while it’s standing (place a clean newspaper under your vehicle regularly to check this), and check your vehicle has sufficient oil and lubricants before starting up again after lockdown.. Stay safe.